Privacy Policy

Last Updated: December 11, 2023

 

At Acom Kovix, safeguarding your privacy is a top priority. Our Privacy Policy outlines the ways in which we gather, utilize, disclose, transfer, and store your personal information.

This policy pertains to the data protection practices of Acom Enterprise Inc. (“Acom,”, “Acom Kovix”, “we,” “us,” or “our”), extending its services globally.

PLEASE REVIEW THIS PRIVACY POLICY THOROUGHLY TO COMPREHEND HOW YOUR INFORMATION IS HANDLED. IF YOU DISAGREE, KINDLY REFRAIN FROM UTILIZING THE SERVICES. IF YOU HAVE ACQUIRED SERVICES SUBJECT TO THIS PRIVACY POLICY, PLEASE CEASE SETUP AND CONTACT ACOM KOVIX USING THE PROVIDED CONTACT DETAILS.

This Privacy Policy encompasses:

• The Information We Collect
• How We Use Your Information
• Legal Bases for Use of Your Information
• Cookies and Similar Technologies
• Online Analytics and Advertising
• How We Share and Disclose Your Information
• Retention of Your Information
• Data Subject Rights and Your Choices
• Third-Party Links and Features
• How We Protect Your Information
• Employment Applications
• Changes to Our Privacy Policy
• Acom Kovix Contact Information

 

THE INFORMATION WE COLLECT

This Privacy Policy pertains to the data we gather and utilize about you when:

• You access or use any Acom Kovix website (including purchases through global Acom Kovix online shops), mobile application, hardware (e.g., Acom Kovix products facilitating a direct or indirect Internet connection), software, or other online or mobile service linked to or displaying this Privacy Policy;
• You visit an Acom Kovix retail store;
• You connect with an Acom Kovix digital display at a retail store; or
• You participate in an Acom Kovix research survey or study.

Collectively, these products and services are referred to as the “Services.”

We acquire information about you as part of delivering these Services. Please note that certain types of information are essential for us to provide the Services. Failure to provide such information or a request for its deletion may impact your ability to access or use our Services.

 

1. Information you provide to us

Acom collects diverse information directly from you, including but not limited to:

• Processing your orders
• Inquiries or submissions via forms or email
• Interactions and communications with us (across websites, in stores, at events, over phone calls, on third-party social media, and via mail or email)
• Your engagement with Acom Services
• Participation in Acom sweepstakes, contests, or research activities
• Submission of reviews for Services and Acom products
• Employment applications
• Account and product registration, along with administration
• Uploads or posts on Services
• Requests for customer support and technical assistance

While other Acom Kovix entities may also handle and process this information (as explained at the start of the Privacy Policy), Acom Enterprise Inc. always serves as the data controller for such processing.

 

Information about You: The data collected directly from you varies based on the Services you use, your usage patterns, and the information you opt to share. This includes:

• Personal details such as name, address, telephone number, and email address (or company-related information for Acom Kovix business websites or products)
• Login credentials for Acom Kovix accounts
• Billing details like delivery address, credit/debit card number, verification code, and expiry date
• Transaction-related information and purchase history
• Records of customer service and maintenance interactions
• Information attributed to your devices
• Demographic details, including gender
• Data provided during participation in Acom Kovix research studies
• User-generated content on public online Acom Kovix forums
• Any other information directly shared with Acom Kovix in connection with Service usage.

 

Information about Others: If you request an Acom Kovix purchase delivery to someone other than yourself (e.g., a gift recipient), we use the information you provide about that person to fulfill the delivery.

 

Acom Kovix ID: To access certain products and features, you may need to create an account and set up an Acom Kovix ID. This unique identifier grants you access to a variety of Acom Kovix Services and facilitates the consolidation of information gathered from different Acom Kovix products and services. This consolidation enhances your overall experience across our range of services.

 

2. Information we collect through automated means

When utilizing our Services, we gather specific information, detailed in this section. We, along with our third-party service providers, employ diverse technologies, including cookies and similar tools, to aid in the collection of this information.

 

Websites: While using our websites, we capture and analyze information such as your IP address, browser specifics, language, operating system, geographic location, software and hardware attributes (including device IDs), referring and exit pages, URLs, platform type, click count, downloaded files, domain names, viewed pages and their sequence, time spent on specific pages, search terms, date and time of Service use, and content uploads or posts. Additionally, error logs and similar data are collected.

 

Connected Acom Kovix Products: If you link your Acom Kovix product to the internet or a Acom Kovix mobile application, we automatically receive details about your product usage, including:

• Technical data: product serial or model number, device operating system version, MAC addresses, Wi-Fi® signal strength, firmware version, IP address, SSIDs, log files, durations, service tokens, internet connection details, and unique identifiers linked to the device.
• Usage data: time spent on different features/settings, usage time, sensor data, button presses, connected external sources, and details like power spectrum, sound pressure level, volume levels, streaming information, time zone, and transactional data.
• Diagnostic data: battery life, wireless connection quality, and error logs.
• Environmental data.

 

Acom Kovix Mobile Applications and Software: While using Acom Kovix mobile applications or software, we automatically receive specific information about the device (phone, tablet, or computer) accessing the application or software. This includes a mobile device identifier, IP address, operating system, version, internet service provider, browser type, domain name, and related details. Additionally, information about updates, connected Acom Kovix products, usage date and time, and application use patterns are collected.

 

Location Information: When utilizing the Services, both we and our service providers may automatically gather general location information (e.g., IP address, city/state, and/or postal code linked to an IP address) from your computer or mobile device. This data enables us to facilitate access to content tailored to a user’s general location.

For the collection of precise GPS location information, we will seek your explicit permission. In such cases, this exact geo-location data will be utilized to deliver personalized services, content, promotional offers, and other relevant information. Additionally, we may use this information to assist you in locating a lost or stolen device.

If you prefer not to have us and our service providers collect and use GPS location information, you can deactivate the location features on your device through your device manufacturer settings. However, please be aware that disabling these features may result in the inability to access or receive certain services, content, features, and/or products offered through the Services.

 

Collection of information across Acom Kovix products, personal devices and applications. Sometimes, we (or our service providers) may employ the information gathered, including usernames, IP addresses, and unique mobile device identifiers, to identify or attempt to identify unique users across various browsers or devices (such as smartphones, tablets, or connected Acom Kovix products). We may also collaborate with providers offering such services to enhance content and features, delivering a unified experience across devices. If you prefer not to participate in cross-device tracking for interest-based advertising purposes, you can opt out through the settings on your Android or Apple device.

 

3. Information we collect from others

Acom Kovix might obtain supplementary information, including demographic and statistical data, from third parties like business partners, marketers, researchers, analysts, and other entities. This information may be linked to you based on your association with specific statistical groups. We utilize this additional data to complement the information gathered directly from you, aiming to discern your potential interests. This, in turn, enables us to enhance your experiences with the Acom Kovix brand, refine Acom Kovix’s products, analytics, and advertising efforts.

 

HOW WE USE YOUR INFORMATION

We or our service providers employ your information (including the details outlined in this Privacy Policy) for diverse business and operational objectives. These objectives vary based on the information collected from you, the specific Acom Kovix Services you utilize, and encompass:

• Facilitate your purchase or fulfill the requested Services, including invoicing and accounting.
• Promptly address your information requests and enhance customer service effectiveness.
• Keep you informed with updates about the products you’ve purchased from us.
• Thoroughly review and process employment applications, as elaborated in the “Employment applications” section below.
• Initiate communication through email, postal mail, or phone concerning Acom Kovix and third-party products, services, surveys, research studies, promotions, special events, and other topics we believe may interest you.
• Tailor advertising and content on the Services to suit your preferences.
• Gain insights into your interests and needs to enhance and refine the Services.
• Conduct analysis, research, and generate reports on the use of our Services.
• Synthesize valuable insights from your engagement with various Services.
• Effectively manage, improve, and test the Services, including the creation of new products, features, and services.
• Ensure the security of our websites, products, software, applications, or Acom Kovix retail stores.
• Address and resolve reported app crashes and other issues.
• Adhere to applicable procedures, laws, and regulations necessary for our legitimate interests or those of others.
• Establish, exercise, or defend our legal rights when deemed necessary for our legitimate interests or the legitimate interests of others.

 

Combined information. To achieve the objectives outlined in this Privacy Policy, we may merge the information gathered through the Services with data received from other sources, whether online or offline. The utilization of such amalgamated information will adhere to the principles laid out in this Privacy Policy.

 

Aggregate/anonymous data. We might compile and/or anonymize any information acquired through the Services, rendering it unable to be linked to you or your device (“Aggregate/Anonymous Information”). This aggregated or anonymized information may be utilized for various purposes, including but not limited to research and marketing. Additionally, we reserve the right to share such data with third parties, such as advertisers, promotional partners, and sponsors..

 

LEGAL BASES FOR USE OF YOUR INFORMATION

The legal foundations for utilizing your information, as outlined in this Privacy Policy, are as follows:

• Contractual Necessity: When the use of your information is essential for fulfilling our contractual obligations with you. This includes compliance with the terms of service on our websites that you agree to by browsing/registering and our commitment to providing Services to you.
• Legitimate Interests: When the use of your information is necessary for our legitimate interests or the legitimate interests of others. This encompasses ensuring security for our websites, products, software, applications, or Acom Kovix retail stores; conducting our business and Services; maintaining safe environments for our staff and visitors; facilitating payments; adhering to legal requirements; defending our legal rights; and preventing fraud while understanding the customers we serve.
• Consent: When we have obtained your consent, in accordance with applicable legal requirements, to use your information for a specific purpose.
• Legal Obligations: When we use your information to comply with applicable legal obligations, such as keeping track of purchases for tax and auditing purposes.

 

COOKIES AND SIMILAR TECHNOLOGIES

To gather the information detailed in the “Information we automatically collect” section earlier, we and our service providers employ Internet server logs, cookies, tags, SDKs, tracking pixels, and similar tracking technologies. The purpose of utilizing these technologies is to enhance your future experiences by comprehending and retaining your specific browsing preferences.

• A web server log serves as a file where website activity is recorded.
• An SDK constitutes a set of tools and/or code embedded in our applications and software, facilitating third parties to gather information about user interactions with the Services.
• A cookie, a small text file positioned on your computer or mobile device during site visits, enables us to: (i) recognize your computer; (ii) store your preferences and settings; (iii) track the web pages of the Services you’ve visited; (iv) enhance your user experience by delivering and measuring the effectiveness of tailored content and advertising; (v) conduct searches and analytics; and (vi) assist with security and administrative functions. Some cookies are stored in your browser cache, while those associated with Flash technologies are saved with your Adobe Flash Player files.
• Tracking pixels, also known as web beacons or clear GIFs, are minuscule electronic tags embedded in websites, online ads, and/or emails. These are designed to: (1) collect usage information like ad impressions or clicks and email open rates; (2) gauge the popularity of the Services and associated advertising; and (3) access user cookies.

As we integrate new technologies, we may also acquire information using alternative methods.

 

ONLINE ANALYTICS AND ADVERTISING

1. Analytics

We may employ third-party web and mobile application analytics services on our Services to gather and analyze usage information through cookies and similar tools. This includes engaging in auditing, research, or reporting, aiding in fraud prevention, and providing specific features to you. To prevent Google Analytics from utilizing your information for analytics, you have the option to install the Google Analytics Opt-out Browser Add-on. Additionally, we may utilize Adobe Analytics to analyze and optimize the performance of our websites, advertising, and content. For more details about Adobe’s privacy practices and how to manage preferences regarding Adobe’s tracking activities, you can refer to their privacy information.

In the case of receiving emails from us, certain analytics tools, such as clear GIFs, may be employed to capture data such as when you open our messages or click on any links or banners within our emails. This data enables us to assess the effectiveness of our communications and marketing campaigns.

 

2. Online advertising

The Services may incorporate third-party advertising technologies designed to deliver relevant content and advertisements on the Services, as well as on other websites and applications you may use. These advertisements may consider various factors, such as the content of the current page, information you provide such as age and gender, your searches, demographic details, user-generated content, and other information we collect from you. They may be tailored to your current activity, your activity history across various websites and online services, and aligned with your interests.

Third parties, whose products or services are featured or advertised via the Services, might place cookies or other tracking technologies on your computer, mobile phone, or other devices, as discussed earlier. We also permit other third parties, such as ad networks and ad servers (e.g., Google Analytics, DoubleClick, and others), to present personalized ads on the Services, other sites, and in various applications. They may access their own cookies or tracking technologies on the device you use to access the Services. On occasion, we may provide customer information (like email addresses) to service providers who may use de-identified matching with cookies or mobile ad identifiers to deliver more pertinent ads when you visit other websites and mobile applications.

It’s important to note that we lack access to, and this Privacy Policy does not govern, the use of cookies or other tracking technologies placed on your device by these non-affiliated third parties. For more information about tailored browser advertising and to control the placement of cookies for personalized advertising, you can explore the Network Advertising Initiative’s consumer opt-out link, the Digital Advertising Alliance’s consumer opt-out link, or Your Online Choices. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page. It’s essential to recognize that we don’t control these opt-out links or whether specific companies choose to participate in such programs. We are not responsible for the decisions you make using these mechanisms or their ongoing availability and accuracy.

Please be aware that if you utilize the opt-out choices mentioned above, you will still encounter advertising when using the Services, but it will not be personalized based on your online behavior over time.

 

3. Mobile advertising

While utilizing mobile applications from Acom Kovix or other providers, you might encounter personalized in-application advertisements. We may enlist third-party service providers to present advertisements within mobile applications. Each operating system, such as iOS for Apple phones and Android for Android devices, offers its own guidance on preventing the delivery of personalized in-application advertisements. We don’t govern the methods by which the relevant platform operator allows you to manage receiving personalized in-application advertisements. Therefore, for more information on opting out of tailored in-application advertisements, you should reach out to the platform provider. You can refer to the support materials and/or device settings for the respective operating systems to explore options for opting out of personalized in-app advertisements.

 

4. Notice concerning Do Not Track.

Do Not Track” (DNT) is a privacy preference that users can configure in specific web browsers. We are dedicated to offering you significant choices regarding the information gathered on our website for third-party purposes, as evidenced by the range of opt-out options mentioned earlier. Nevertheless, at present, we do not acknowledge or act upon browser-initiated DNT signals.

 

HOW WE SHARE AND DISCLOSE YOUR INFORMATION

Acom Kovix will disclose your information through the following channels:

 

Affiliates and Subsidiaries: We may share collected information within the Acom Kovix family of companies, encompassing manufacturing, distribution, and product development entities. This sharing facilitates the delivery of products and services, ensures consistent service levels across our offerings, and enhances products, services, and your overall customer experience.

 

Service Providers: Selected third parties, acting on our behalf, are granted access to or share your information for various services. While they have access to perform these services, they are restricted from using your information for other purposes. These services include billing, sales, marketing, product content and features (e.g., voice activation/recognition services), advertising, analytics, research, customer service, delivery and fulfillment, data storage, security, fraud prevention, payment processing, and legal services. Currently, these parties include crash and bug analytics providers, as well as services enabling the connection of your Acom Kovix products to your device, providing us with internal analytics.

 

Protection of Acom Kovix and Others: By using the Services, you acknowledge and consent to our potential access, retention, and disclosure of the information we collect about you if mandated by law or in a good-faith belief that such access, retention, or disclosure is reasonably necessary to: (a) comply with legal processes (e.g., subpoenas or court orders); (b) enforce our Terms of Service, this Privacy Policy, or other contracts with you, including investigating potential violations thereof; (c) address claims that any content violates the rights of third parties; (d) respond to your customer service requests; and/or (e) safeguard the rights, property, or personal safety of Acom Kovix, its agents and affiliates, its users, and/or the public. This includes sharing information with other companies and organizations for purposes like fraud protection, spam/malware prevention, and similar security measures.

 

Business transfers. As we continue to develop our business, we may buy, merge with or partner with other companies. In such transactions (including in contemplation of such transactions), user information may be among the transferred assets. If a portion or all of Acom Kovix’s assets are sold or transferred to a third party, customer information (including your email address) is likely to be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, Acom Kovix will comply with such restrictions.

 

Public forums. Certain features of our Services make it possible for you to share comments publicly with other users. Any information that you submit through such features is not confidential, and Acom Kovix  may use it for any purpose (including in testimonials or other marketing materials). For example, if you submit a product review on one of our sites, we may display your review (along with the name provided, if any) on other Acom Kovix websites and on third-party websites. Moreover, some of the Services may allow you to share information publicly with other users so that they may benefit from it. Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Accordingly, please take care when using these features.

 

Aggregate/Anonymous Information. From time to time, Acom Kovix may share Aggregate/Anonymous Information about use of the Services, such as by publishing a report on usage trends. The sharing of such data is unrestricted.

 

RETENTION OF YOUR INFORMATION

We retain your information only for the duration necessary to fulfill the purposes for which it was processed. The specific duration of retention depends on the purposes for collection and use, and may also be influenced by compliance with relevant laws.

 

DATA SUBJECT RIGHTS AND YOUR CHOICES

You possess specific rights regarding your information, as elaborated in this section.

 

1. Your Legal Rights

For additional details regarding your legal rights under applicable law, please reach out to our Data Protection Officer using the contact information provided in the “Acom Kovix contact information” section below, at any time.

We will thoroughly review all requests and furnish responses within the timeframe mandated by applicable law. It’s important to note, however, that certain information may be exempt from such requests under certain circumstances. This could include instances where we need to continue processing your information for our legitimate interests or to adhere to a legal obligation. We may also request information to confirm your identity before addressing your request, as required or permitted by applicable law.

 

2. Marketing communications and sharing

You have the option to direct us not to utilize your contact information for contacting you via email, postal mail, or phone concerning products, services, promotions, and special events aligned with your interests. You can communicate this preference by using the provided contact information below. In commercial email communications, you can also opt out by following the instructions located at the bottom of such emails. It’s important to note that, despite your request, we may still employ and share certain information as allowed by this Privacy Policy or as necessitated by applicable law. For instance, certain operational communications reflecting our relationship or transactions with you may not be subject to opting out.

 

3. Placing an order for Acom Kovix products

To make a purchase on our websites, it’s necessary to have cookies enabled. If you wish to order Acom Kovix products or services but have disabled cookies, kindly visit our Contact Us page for additional Acom Kovix contact information.

 

4. Cross-device tracking opt-out

To discontinue cross-device tracking for interest-based advertising purposes, you can adjust your settings through your Android or Apple device settings.

 

THIRD-PARTY LINKS AND FEATURES

The Services may interface with third-party websites, plug-ins, and functionalities. When opting to utilize these sites or features, you may disclose your information not only to those third parties but also to their users and the broader public, depending on the functionality of their services. Acom Kovix disclaims responsibility for the content or practices of such third-party websites or services. Your information’s collection, use, and disclosure will be governed by the privacy policies of these third-party websites or services, rather than this Privacy Policy. We strongly encourage you to review the privacy and security policies of these third parties.

 

INFORMATION FOR INTERNATIONAL USERS

It’s important to be aware that while delivering services to you, Acom Kovix might delegate the processing of your data to, or share your data with, other entities within the Acom Kovix group, trusted service providers, and reliable business partners in countries different from your country of residence, including the United States, in adherence to applicable law. These third parties may be involved in various activities, including providing services to you, processing transactions, and offering support services. By furnishing us with your information, you acknowledge and consent to any such transfer, storage, or utilization.

 

HOW WE SAFEGUARD YOUR INFORMATION

Acom Kovix employs technical and organizational security measures to safeguard your information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Despite these efforts, it’s essential to recognize that no method of transmission over the Internet, and no form of electronic or physical storage, can be guaranteed as entirely secure. Therefore, you acknowledge and acknowledge that we cannot ensure the absolute security of your information transmitted to, through, or on our Services or via the Internet, and any such transmission is undertaken at your own risk.

In instances where we provide you with a password (or where you have selected one) that grants access to an Acom Kovix account, you are accountable for maintaining the confidentiality of this password. We strongly advise against sharing your password with anyone.

 

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time to align with alterations in the law, adjustments to our data collection and utilization practices, enhancements to the features of our Services, or technological advancements. The updated Privacy Policy will be accessible through the Services, prompting you to periodically review it. You can ascertain whether the Privacy Policy has been revised since your last review by checking the “Effective Date” at the document’s outset. In the event of a substantial modification to the Policy, you will receive appropriate notice in compliance with legal requirements. By persisting in the use of the Services, you confirm that you have read and comprehend the most recent version of this Privacy Policy.

 

CONTACT US

If you desire to reach out to us or have any inquiries, concerns, or complaints related to this Privacy Policy, please send an email to inquiry@acom-kovix.com or refer to our Contact Us page for additional contact information.